Frequently Asked Questions

Have a question about your order, shipping, returns, or our products? We are here to help. If you cannot find the answer below, please contact us at service@floryse.com.

Orders

How can I place an order?

Simply choose your favorite Floryse products, select the shade or quantity you want, and click “Add to Cart.” When you are ready, proceed to checkout and follow the steps to complete your order.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at service@floryse.com. We will do our best to help before your order is processed or shipped. Once an order has been shipped, we may not be able to make changes or cancel it.

How do I know if my order was placed successfully?

After your order is completed, you will receive an order confirmation email. Please check your inbox and spam or junk folder if you do not see it right away.

I entered the wrong shipping address. What should I do?

Please contact us immediately at service@floryse.com with your order number and the correct shipping address. If your order has not been shipped yet, we will do our best to update it for you.

Shipping

Where do you ship?

We currently ship to selected countries and regions. Available shipping options will be shown at checkout based on your shipping address.

How long does shipping take?

Order processing usually takes 1–3 business days. Delivery time may vary depending on your destination, shipping method, and local carrier conditions. Most orders are delivered within 7–10 business days after shipment.

Do you offer free shipping?

Yes. We offer free shipping on orders over $30 USD. The free shipping option will be shown at checkout when your order qualifies.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the tracking number to update after it is issued.

Why has my tracking information not updated?

Tracking information may take a few days to update, especially during busy shipping periods or international transit. If your tracking has not updated for several days, please contact us at service@floryse.com.

Returns & Refunds

What is your return policy?

We want you to enjoy your Floryse experience. If you are not satisfied with your order, please contact us at service@floryse.com within 30 days of receiving your package. To be eligible for a return, items should be unused, unopened, and in their original packaging.

Can I return used beauty products?

For hygiene and safety reasons, we cannot accept returns on opened or used beauty products unless the item arrives damaged, defective, or incorrect.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your package at service@floryse.com. Include your order number and clear photos of the product, packaging, and shipping label so we can help you as quickly as possible.

When will I receive my refund?

Once your return is approved and processed, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Products

Are Floryse products suitable for everyday wear?

Yes. Floryse products are designed for everyday beauty routines, with soft color, radiant finishes, and comfortable wear in mind.

How do I choose the right shade?

We recommend checking product images, shade descriptions, and swatches before purchasing. If you are unsure, choose softer everyday shades for a natural look, or deeper and brighter shades when you want a more polished or statement finish.

Will the color look exactly the same as the photos?

We do our best to show each shade as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, skin tone, and natural lip or eyelid color.

Are your products safe for sensitive skin?

Everyone’s skin is different. If you have sensitive skin or known allergies, please review the ingredient list carefully before use. We recommend doing a patch test before applying any new beauty product.

Where can I find the ingredient list?

Ingredient information is listed on each product page when available. Please note that ingredients may vary by product or shade, so we recommend checking the specific product page before purchasing.

Payments & Discounts

What payment methods do you accept?

Available payment methods will be shown at checkout. We aim to provide secure and convenient payment options for our customers.

How do I use a discount code?

Enter your discount code at checkout in the discount code box. If the code is valid and your order meets the requirements, the discount will be applied automatically before payment.

Why is my discount code not working?

Please check that the code was entered correctly, has not expired, and meets the required conditions. Some discounts cannot be combined with other promotions. If you still need help, contact us at service@floryse.com.

Customer Support

How can I contact Floryse?

You can contact our customer support team at service@floryse.com. Please include your order number if your question is related to an order.

How long does it take to receive a reply?

We usually reply within 1–3 business days. Response times may be longer during weekends, holidays, or busy promotional periods.

What information should I include when contacting support?

To help us assist you faster, please include your order number, the email address used for your purchase, a clear description of the issue, and photos if your question is related to a damaged, defective, or incorrect item.